Privacy Policy

Effective Date: August 3, 2026

Dream House Virginia, LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the confidentiality and security of your personal information. This Privacy Policy details how we collect, use, and protect Nonpublic Personal Information (NPI) under the Gramm-Leach-Bliley Act (GLBA), Telecommunications Protection Act (TCPA), and applicable laws.

1. Information We Collect

To provide mortgage-brokerage services, process loan requests, and fulfill regulatory requirements, we collect nonpublic personal information from:

  • Applications and Forms: Name, address, SSN, income, assets, employment history, and contact details.
  • Consumer Reporting Agencies: Credit scores, credit reports, and trade line history.
  • Third Parties: Employers, financial institutions, title companies, and insurance providers to verify employment, deposits, and coverage.
  • Website & Communications: Interactions via our online contact forms, loan portals, email, phone calls, and SMS interactions.

2. How We Use Your Information

We use collected information solely to:

  • Evaluate, process, and originate mortgage inquiries and loan applications.
  • Communicate regarding loan milestones, document requests, and appointment scheduling.
  • Verify your identity and safeguard against fraud.
  • Comply with applicable legal, regulatory, and audit requirements.

3. Text Messaging and Mobile Information (A2P 10DLC Compliance)

If you provide your mobile phone number and consent to receive text messages from Dream House Virginia, LLC, we may send you non-marketing text messages related to your inquiry, mortgage application, appointment reminders, document requests, loan process updates, and other service-related notifications.

  • Strict Mobile Non-Sharing Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Consent Mechanisms: Where required, text messaging consent is collected separately through an unchecked consent box or similar opt-in mechanism on our web forms. Submission of a form is not, by itself, treated as consent for text marketing.

For complete details on messaging mechanics, message frequency, and opting out, please view our Mobile Terms.

4. Information Disclosure

We do not sell customer information. We do not disclose nonpublic personal information to anyone, except:

  • As permitted or required by law (e.g., to regulators, law enforcement, or credit bureaus).
  • To lenders, underwriters, appraisers, and settlement service providers as required to process and close your mortgage loan.
  • To trusted vendors acting on our behalf who are bound by contractual confidentiality obligations.

5. Data Security & Third-Party Links

We maintain administrative, technical, and physical safeguards to protect your personal data. Our website may contain links to external sites (such as loan portals or calculators). We are not responsible for the privacy practices of third-party websites.

6. Contact Us

For questions regarding this Privacy Policy: